Which of the 20 units of your Process Model do you think hinders people the most?

I think a difficult unit is the decision to go ahead and forgive.  Because forgiveness may be new to people, they have a certain and understandable apprehension about starting what is unfamiliar to them.  Also, the idea of giving a gift of some kind to the one who was unjust can sound unfair and unreasonable. Yet, forgiveness, being centered in its deepest essence in mercy and love toward the other, is about such gift-giving.

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