Anger

The Role of Emotional Validation in Apologies and Forgiveness

This blog post is by Dr. Suzanne Freedman, a Contributing Writer and Researcher to the IFI. She is a Professor in the Educational Psychology department at the University of Northern Iowa in Cedar Falls, Iowa.

I did something to hurt my daughter the other day. It was unintentional, but she was angry and hurt, and she had a right to her feelings. When she shared her emotions with me, I realized that my actions were wrong. I felt bad about what I had done; I apologized and assured her that it would not happen again. However, I apologized immediately after she expressed her anger, while she was still upset. Fortunately, through my study of forgiveness and the psychological process of forgiving for over 30 years, I understand that forgiveness is not instantaneous.

Although I wanted my daughter’s forgiveness, I knew expecting it right away was neither fair nor realistic. People often apologize and expect immediate absolution before the injured has processed their emotions. Many individuals who say, “I forgive you” upon receiving an apology later discover they do not feel that forgiveness in their hearts. This is because genuine healing requires time, not just words.

One of the most overlooked aspects of apologizing is allowing the hurt people time to work through their emotions. Expecting immediate forgiveness disregards the necessary emotional processing that follows a deep, personal, and unfair injury (Smedes, 1996). Emotional reactions to conflict and personal injury are normal and natural, and those who have been hurt need time to feel and express their emotions. As a student in my college class on interpersonal relationships stated, “Forgiveness is not immediate—you cannot just say ‘I forgive you’ and expect everything to be better. Especially if saying it is not true—saying it just to stop talking about it does not make it better for you or them. Yet, I see it all the time, and people wonder why their relationships/friendships are never the same. There are steps you can take to forgive someone, even if you never forget what happened or your relationship isn’t the same” (personal communication, March 2025).

A sincere apology involves emotional validation—the acknowledgment of another person’s feelings as real and important. Research shows that interpersonal hurt often evokes a mix of emotions, including resentment, anger, and/or sadness (Freedman & Zarifikar, 2016). If these emotions are dismissed—such as when an offender urges the injured to “move on” or “let it go”—it can lead to emotional suppression or denial rather than genuine healing (Gregory, 2025). Admitting and expressing feelings is a critical step before forgiveness can occur, as emphasized in the first phase of Enright’s (2019) process model of interpersonal forgiveness. Forgiveness is often criticized because individuals fail to recognize this critical step in the forgiveness process and mistakenly believe that forgiveness involves the suppression or denial of one’s emotions (Freedman & Zarifkar, 2016).

I knew that allowing my daughter to feel, express, and process her emotions was just as important as my apology. By validating her anger rather than dismissing it or pushing her toward forgiveness, I communicated that her pain mattered. This act of validation fosters an environment where forgiveness can develop naturally over time. Parents often struggle when they see their children in pain and may react by suggesting they quickly move past the hurt. However, individuals need time to experience and process their emotions before they are ready to move forward. According to Damour (2020), when teens can sit with their feelings and then move beyond them, they develop resilience, realizing they can endure difficult emotions.

Pressuring someone to forgive before they are ready can lead to resentment, emotional dissonance, and distrust in the forgiveness process (Worthington, 2006). Instead of fostering healing, forced forgiveness creates obligation, often resulting in superficial reconciliation (Freedman & Chang, 2010). My college students frequently report that they remember being told in childhood to forgive after receiving a forced apology, despite still feeling hurt. Similarly, offenders are often encouraged to apologize before they truly feel remorse. Genuine forgiveness and apology cannot be demanded—it must arise from within.

In my situation, if I had expected my daughter to forgive me immediately, she might have felt pressured rather than supported. This could have led to resentment or suppression of her emotions instead of real healing. By giving her the space she needed, I conveyed that her emotions were valid. As Damour (2020) explains, psychological health is not about avoiding discomfort but about experiencing the appropriate emotion at the right time and developing the capacity to endure it.

Conclusion

Forgiveness is a process, not a transaction. While an apology is a critical step in making amends, it does not guarantee immediate and automatic forgiveness. Emotional validation plays an essential role in healing by acknowledging the injured person’s emotions rather than rushing the person toward a resolution. Additionally, while an apology is not necessary for forgiveness to occur, it is often important for reconciliation and can make forgiving easier. However, requiring an apology before forgiving can leave the injured trapped in resentment, waiting for an apology that may never come (Freedman, 1998).

My experience with my daughter reinforced a fundamental truth—forgiveness cannot be rushed or forced. Healing requires time, understanding, and the space to process emotions fully. By allowing my daughter to work through her pain without pressure, I honored her emotional experience and our relationship, fostering the conditions for true forgiveness to emerge.

References

Damour, L. (2020) Helping teens make room for uncomfortable emotions. New York Times, April 21, https://www.nytimes.com/2020/04/21/well/family/coronavirus-teenagers-uncomfortable-emotions.html

Enright, R. D. (2019). Forgiveness is a choice: A step-by-step process for resolving anger and restoring hope. American Psychological Association.

Freedman, S. (1998). Forgiveness and reconciliation: The importance of understanding how they differ. Counseling and Values, 42(3), 200–216. https://doi.org/10.1002/j.2161-007X.1998.tb00426.x

Freedman, S., & Chang, W.-C. R. (2010). An analysis of a sample of the general population’s understanding of forgiveness: Implications for mental health counselors. Journal of Mental Health Counseling, 32(1), 5-34. https://doi.org/10.17744/mehc.32.1.a0x246r8l6025053

Freedman, S., & Zarifikar, T. (2016). The psychology of interpersonal forgiveness and guidelines for forgiveness therapy: What therapists need to know to help their clients forgive. Spirituality in Clinical Practice, 3(1), 45-58. https://doi.org/10.1037/scp0000087

Gregory, A. A. (2025). You don’t need to forgive: Trauma recovery on your own terms. Broadleaf Books.

Smedes, L. B. (1996). The art of forgiving: When you need to forgive and don’t know how. Penguin Random House.

Worthington, E. L., Jr. (2006). Forgiveness and reconciliation: Theory and application. Routledge/Taylor & Francis Group.

Can Murderers Be Forgiven?

Image by Ron Lach, Pexels.com

I recently watched a podcast video in which a prominent world figure, currently involved in inter-country conflict, was asked about the possibility of forgiving the other nation’s leader.  The world leader then asked this rhetorical question in response to the host: “Can murderers be forgiven?”  It was obvious by his anger that the world leader was saying, “No.”  He did not elaborate, which was the end of that particular part of the discussion.

It was apparent that the host saw the possibility of forgiveness between the two leaders as one path to peace.  Yet, if the leader sees the other as a murderer, then it follows that he is shutting the door on this possibility.

The question by the host was a serious one that might open the door, even a little, to peace.  Can murderers be forgiven?  If we look at the history of forgiveness, we see that the answer is a definite “yes” because those who are “murderers” can be and have been forgiven by others in the past.  Here are two examples:

Marietta Jaeger lost her daughter Suzy to a kidnapping and murder when her family was on vacation (https://www.youtube.com/watch?v=8OFMx9kIems).  At first, she said that she was so angry that she could have killed him and with a big smile on her face.  Yet, as the weeks dragged on, she saw the stress and anger tearing her family apart.  It was then that she decided to forgive the murderer, even though she had no idea who this was.  She wished the person well and prayed for the person’s well-being.  When the murderer called Marietta on the first anniversary of his kidnapping Suzy, Marietta expressed concern for him.  Her kindness so took him aback that he stayed on the phone for over an hour, sufficient time for the law enforcement officials to trace the call, find, and arrest him.

The second example is by Eva Mozes Kor, who forgave “Dr.” Mengele for his abhorrent medical experiments on the twins of Auschwitz during World War II (https://www.youtube.com/watch?v=gdgPAetNY5U).  Because of such unethical practices by Mengele, Eva’s twin sister, Miriam, passed away prematurely from kidney failure.  Despite some of Eva’s colleagues disapproving of her decision, she forgave Mengele and the Nazis “in my name only” as a way to be free of the resentment that could have been with her for the rest of her life.

In neither case did Marietta nor Eva abandon the quest for justice.  Forgiveness and justice existed side-by-side.  By this I mean that Marietta certainly would not want the one who murdered Suzy to be on the streets to take the lives of others.  Eva was forgiving once she was free from concentration camp and the Nazis were utterly defeated.

Can murderers be forgiven?  Yes, and they have.  If the leader, who used this question as a rhetorical retort to the podcast host, is open to justice and forgiveness together in the future, as Marietta and Eva have shown is possible, might his fellow citizens and he be able to take a first step of peace in his region of the world?  This is no rhetorical question, but one that might in the future save lives.  I say this because negotiations with hatred in the heart are less likely to lead to satisfying and stable outcomes than when the heart is at peace and offers that peace to the other.

The Visit to a Maximum Security Prison

We have begun introducing Forgiveness Therapy in prisons because our research shows this: People in prison who fill out our survey tend to show that they have been treated badly by others prior to their arrest and imprisonment. In fact, about 90% of those filling out our surveys report that they have been treated moderately to severely unjustly in childhood or adolescence. We control for what is called social desirability or “faking good.”

Traditional rehabilitation for those in prison does not focus deeply and extensively on the wounds the person suffered early in life. One man was thrown out of his home when he was 8 years old. His dining room table for years was garbage cans. His bed at night was under cars for protection. He grew up angry and took this out on others.

I visited those who had voluntarily gone through Forgiveness Therapy with my book,       8 Keys to Forgiveness. It gave them the chance to confront and overcome their anger, even rage, toward those who abused them as they were growing up.

Here are two testimonies of those who experienced this program of anger reduction through forgiveness:

Person 1: “I have been imprisoned now 6 different times.  I am convinced that on my first arrest, had I read your book, 8 Keys to Forgiveness, I never would have experienced the other 5.”

Person 2: “My first imprisonment occurred when I was 12 years old.  If you can find a way to give 12-year-olds Forgiveness Therapy, they will not end up as I have in maximum security prison.”

It is time to add Forgiveness Therapy to prison rehabilitation so that the anger, held for many years by some, can diminish. This then should decrease motivation to displace this unhealthy anger onto others.

Robert

Rage Reduction Through Forgiveness Education

Forgiveness: The Path to Restoring Your Emotional and Physical Health After Sexual Abuse

Editor’s Note: This Guest Blog was written by Dr. Suzanne Freedman, Ph.D., a professor in the Educational Psychology Department at the University of Northern Iowa in Cedar Falls, Iowa. It first appeared as “Your Passport to Forgiveness” on And He Restoreth My Soul Project, a website for sexual assault victims. The site was developed by author, professional speaker, and forgiveness-advocate Darlene Harris.

“Just forgive her already.”
“Forgiveness is the right thing to do.”
“Forgive and forget.”

These are frequently heard statements after someone experiences a deep, personal, and unfair hurt. Although society encourages forgiveness, it does not often share with us what forgiveness looks like, the path to achieve forgiveness and/or the benefits of forgiving. These aspects of interpersonal forgiveness are critical and must be included in conservations about forgiving. Child sexual abuse and incest are some of the deepest hurts an individual can experience, and as a result, most abuse survivors are advised against forgiving these deep hurts. However, if accurately understood and practiced, forgiveness can be very healing for sexual abuse survivors. This blog will discuss some of the most important points regarding what forgiveness means, the process of forgiveness, and the benefits of forgiving.

For sexual abuse survivors to choose to forgive, they first need to know what it means to forgive. Forgiveness is accomplished when one experiences a decrease in negative thoughts, feelings, and behaviors toward an offender, and maybe over time, a gradual increase in positive thoughts, feelings, and sometimes behaviors may occur toward the offender (Freedman & Enright, 2017).

Unfortunately, this process does not magically happen overnight. Enright & the Human Development Study Group (1991) developed a four-phase process model of forgiveness that initially included 17 guideposts and later expanded to 20 (Enright, 2001). Forgiveness is more than just letting go of anger, hatred, and revenge; it also includes accepting the offender’s humanity and value as a person, despite their hurtful actions (Freedman & Enright, 2017). Forgiveness does not mean that you deny or excuse the offender of the wrongdoing or deny or ignore your feelings of pain. Forgiveness includes the courage to face and acknowledge one’s hurt, as well as feel the emotions related to the hurt.

Although it can be too early to forgive, it is never too late to forgive.

Dr. Suzanne Freedman

In fact, the first phase of the process model developed by Enright (2001) involves Uncovering One’s Anger, which includes recognizing and naming one’s anger, identifying its cause, and expressing it in a healthy way. If we try to avoid or repress our feelings of anger and hurt, we are not able to move beyond them. If someone did something to us, which was totally unfair and deeply painful, such as sexual abuse, our anger is absolutely justified. Thus, despite society’s misconceptions about anger’s role in the forgiveness process, feeling and expressing anger in a healthy way is encouraged and necessary prior to forgiving (Freedman & Zarifkar, 2016).

Deciding to Forgive is the second phase in Enright’s (2001) model. Forgiveness is an individual decision that only the injured can make for themselves. Thus, although one can be educated and encouraged to forgive, it is always up to the individual whether they choose to forgive and when they are ready to forgive. Forgiveness requires great effort and hard work, even though we receive messages and expectations from society about quick forgiveness. As a result, people often perceive forgiveness as a shortcut to healing. This can be similar to thinking, if I say the words, “I forgive you” out loud, I have forgiven and am healed.

In the context of a deep hurt, such as child sexual abuse, forgiveness requires more than just saying the words. Incest survivors who participated in a forgiveness education research project took an average of 14.3 months to forgive (Freedman & Enright, 1996). Thus, asking individuals to forgive too early, or before they are ready, will lead to false forgiveness and negative consequences. Although it can be too early to forgive, it is never too late to forgive.

Identifying and naming the specific injury one personally experienced is also very important when working on forgiving. You can only choose to forgive for the way you were deeply hurt and affected by the offense. We cannot forgive for, or on behalf of, our father, daughter, brother or friend. For example, hurt my child, hurt me. However, I can only forgive the offender for the way I was hurt when my child was hurt. I cannot forgive the offender for the hurt my child experienced; only my child can do that (Smedes, 1996).

The third phase of forgiveness is the Work Phase and involves coming to a place where you are able to recognize the offender’s humanity and worth as a human being and begin to feel empathy and compassion for them. Learning more about the offender and their background is helpful in understanding the context of the injury, and expanding one’s view of the offender. This is not done to excuse the offender and their actions, but to better understand the offender as a complex human being, i.e. not just the monster who hurt you.

Forgiveness is not forgetting, condoning, saying that what happened was okay, or that justice cannot occur. Forgiveness is saying, I see your humanity, and that you are made up of more than your most terrible act. Sarah Montana, in her fabulous Ted Talk, The Real Risk of Forgiveness – And Why It’s Worth It, shares her experience forgiving the murderer of both her mother and brother. She passionately states, “I know what you did, it’s not okay, and I recognize you are more than that.  I don’t want to hold us captive to this thing anymore.  I can heal myself and I don’t need anything from you”.

Another common misconception about forgiveness is that you cannot forgive unless you receive an apology from the offender. This may be true for reconciliation but not forgiveness. Forgiveness is something a survivor can do all on their own, for their own well-being, without any response from the offender. Forgiveness can sometimes lead to reconciliation between the injured party and the offender, but it does not have to.

The Deepening Phase is the final phase in Enright’s process model and is characterized by finding meaning in the pain and suffering, the emergence of a newfound purpose in life, and the realization that one is not alone in their pain. These guideposts lead to an increase in positive feelings, as well as feelings of increased peace and freedom (Freedman & Enright, 2017).

With an accurate understanding of what it means to forgive, respect for one’s own timeline in forgiving, and support from others in one’s forgiveness journey, the forgiveness process allows one to heal. Research shows that forgiveness is an effective way of restoring both psychological and physical health following abuse and other deep hurts. Specifically, forgiveness is associated with decreases in depression, anxiety, and anger and increases in hope and self-esteem (Enright & Fitzgibbons, 2000; Freedman & Enright, 1996; Freedman & Enright, 2017). Physical health benefits of forgiving include decreased blood pressure and improved heart functioning (Enright, 2001).

“Forgiveness is the only path to freedom,” according to one domestic abuse survivor. “When willfully abandoning resentment and related responses, there is air that extends through the depth and width of my soul, leaving little room for the dark places that once consumed me.”
– Freedman & Zarifkar, 2016

I am often asked “why forgive”, and my response is always the same, “What’s the alternative?” Although forgiveness cannot undo the injury or damage caused by the injury, it allows us to move forward in our lives free from the negative effects of anger, hatred, and resentment. It offers us a way to heal while still acknowledging that what happened to us was wrong, unfair, and extremely hurtful. For more information regarding what forgiveness is and how to go about forgiving, check out the references below.

References:

• Enright, R. D. (2001). Forgiveness is a choice. Washington, DC: APA Books.
• Enright, R. D. & Fitzgibbons, R. (2000). Helping clients forgive: An empirical guide for resolving anger and restoring hope. Washington, DC: APA Books.
• Enright, R. D., and the Human Development Study Group. (1991). The moral development of forgiveness. In W. Kurtines & J. Gewirtz (Eds.), Handbook of moral behavior and development, (Vol. 1, pp. 123-152). Hillsdale NJ: Erlbaum.
• Freedman, S. R., & Enright, R. D. (1996). Forgiveness as an intervention goal with incest survivors. Journal of Consulting and Clinical Psychology, 64(5), 983-992.
• Freedman, S. & Enright, R. D. (2017). The use of forgiveness therapy with female survivors of abuse. Journal of Women’s Health, 6:3 DOI: 10.4172/2167-0420.1000369
• Freedman, S. & Zarifkar, T. (2016). The psychology of interpersonal forgiveness and guidelines for forgiveness therapy: What therapists need to know to help their clients forgive. Spirituality in Clinical Practice, 3(1), 45-58.
• Montana, S. (May, 2018). Ted Talk: The real risk of forgiveness – And why it’s worth it. https://www.youtube.com/watch?v=mEK2pIiZ2I0
• Smedes, L. B. (1996), The art of forgiving: When you need to forgive and don’t know how. Nashville, TN: Moorings.

About Dr. Suzanne Freedman: A psychology professor at the University of Northern Iowa, Dr. Freedman earned her Bachelor of Arts degree from the University of Delaware and both her Masters Degree and Ph.D. from the University of Wisconsin-Madison where she studied under and conducted research with Dr. Robert Enright. Her dissertation was a landmark study that was published in the Journal of Consulting and Clinical Psychology: Forgiveness as an Intervention Goal with Incest Survivors.

Dr. Freedman’s areas of expertise include the psychology of interpersonal forgiveness, forgiveness education and intervention, moral development, incest and sexual abuse, eating disorders, early adolescent development, and at-risk adolescents. She has presented at numerous national and international conferences on the psychology of interpersonal forgiveness. At the University of Northern Iowa, she has taught a variety of psychology courses including the Psychology of Interpersonal Forgiveness. Dr. Freedman can be reached at suzanne.freedman@uni.edu

Permission to repost this blog was provided by both Dr. Freedman and Darlene Harris.