I feel that my friend deserves love and forgiveness, but I do not feel ready to forgive. Have I actually started the forgiveness process if I at least feel in my heart that she deserves my love?
Yes, I do think that you are on the path of forgiveness when you realize that your friend deserves your love. I say that because one of the first steps of forgiveness is to commit to doing no harm to the one who hurt you. When you say that your friend deserves your love, it seems to me that you will not then deliberately do her harm, even if you are not feeling or expressing love just yet toward her. Love is a more advanced form of forgiveness than committing to doing no harm. This is the case because doing no harm is refraining from the negative; love is deliberately instituting the positive toward your friend.
Learn more at 8 Reasons to Forgive.